Fresh Leaf Services
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Specialising in consulting for the hotel industry
Mystery Guest Services for 5-Star Hotels in Bali, Indonesia

EVALUATION consulting / MYSTERY GUEST

We offer Mystery Guest services to objectively measure the quality of guest experiences through unbiased, on-the-ground assessments.

• Objective evaluation of the entire guest journey
• Identify gaps between brand standards and actual practices
• Provide customized reports for actionable insights
• Highlight training and competency gaps
• Evaluate all services, from check-in to check-out
  
  

Why Choose Us?

• Tailor-Made Evaluations: We don’t believe in a “one size fits all” approach. Every hotel is unique, and we create custom audits to address your specific needs and challenges.
• Cost-Efficient Solutions: Our services deliver valuable insights without the high costs typically associated with larger companies. We focus on actionable results that maximize your investment. As a smaller company with lower administrative expenses, we can provide top-quality services at competitive rates, ensuring you get the best value without compromising on service.
• Unbiased Reporting: We ensure objective evaluations, free from external influence, giving you the most accurate data to make informed decisions for improvement
  
  
• Unmatched Discretion: We understand the critical importance of confidentiality in the luxury hotel industry. Our services are carried out with the highest level of discretion, ensuring that sensitive information and guest experiences remain private. This commitment to privacy allows you to improve service quality without risking your brand's reputation.

​We pride ourselves on delivering unbiased, objective results. We remain free from external influence—be it other agencies, individuals, or personal agendas—ensuring that you receive accurate data you can trust to make meaningful improvements.

Learn more about Hotel Mystery Guests by Fresh Leaf... 

TALENT HEADHUNTING / RECRUITING consulting

We redefine top-level recruitment, offering a peace-of-mind service that builds strong companies and future leaders. Our comprehensive approach to leadership acquisition, assessment, and development helps our clients create high-performance teams.

Why Use Us?
We ensure accurate representation of both clients and candidates, maintaining strict confidentiality. Partnering with an external agency also protects your organization from corruption and nepotism, common causes of poor hiring decisions. Ethical and profitable business growth starts with hiring the right talent.

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