Our Mystery Guest consulting service uses objective, anonymous evaluations to accurately measure the quality of your guest experience.
Mystery Guests act as your eyes and ears when you're not onsite, offering:
Why Choose Fresh Leaf?We provide unbiased, authentic evaluations, free from external influence, ensuring that you receive actionable insights based on a true guest experience.
Benefits of Mystery Guest Services:
Mystery Guests act as your eyes and ears when you're not onsite, offering:
- Objective guest experience evaluations.
- Identification of gaps between brand standards and actual practices.
- Customized, actionable reports.
- Evaluation of all services, from check-in to check-out.
Why Choose Fresh Leaf?We provide unbiased, authentic evaluations, free from external influence, ensuring that you receive actionable insights based on a true guest experience.
Benefits of Mystery Guest Services:
- Competitor Analysis: Gain insights into competitors’ pricing, service quality, and processes.
- Internal Process Review: Objectively document and improve customer interactions, both online and in person.
- Staff Performance Evaluation: Use evaluations to highlight professionalism, integrity, and training needs while celebrating outstanding staff performance.