Your values are as important to us as they are to you
Mission statements and values should shine through every aspect of a business, but too often they don’t. Front-line management becomes uninspired, customers are disappointed, and the bottom line suffers. We believe that a quality front line directly impacts financial results. That’s why we focus on three key areas:
Our Services:
We analyze service quality, provide consulting to improve services, and deliver the high-caliber management teams your business needs.
Our goal is to elevate service standards to exceed customer expectations in luxury establishments, enhancing your brand’s reputation and guest satisfaction.
Insightful, Guest-Centric Evaluations: Fresh Leaf Mystery Guest Services prioritize understanding the true guest experience by putting themselves in the guest’s shoes / literally. By focusing on how well guest needs are anticipated and met, the service aims to provide actionable insights to ensure hotels maintain and improve an environment of warmth, comfort, and impeccable hospitality, enhancing the overall stay experience.
Adaptive, Forward-Looking Analysis: Embracing innovation, Fresh Leaf continuously adapts its mystery guest evaluations to modern traveler preferences and industry trends. This includes integrating technology for detailed reporting, offering suggestions for enhancing guest experiences, and tailoring feedback to help properties remain competitive, sustainable, and attuned to the evolving demands of discerning guests.
Founded in 2011, Fresh Leaf Consulting operates in cooperation with Rapid Link Limited (Hong Kong). Our diverse team, with decades of experience across four continents, is passionate about identifying your unique challenges and addressing them with professionalism.
- Hiring right
- Continuously evaluating service quality through objective, independent assessments.
Our Services:
- Mystery Guest Evaluations: We provide in-depth, objective reports and insights that enable meaningful improvements in service quality.
- Talent Acquisition: We help you find top-tier talent that aligns with your business needs.
We analyze service quality, provide consulting to improve services, and deliver the high-caliber management teams your business needs.
Our goal is to elevate service standards to exceed customer expectations in luxury establishments, enhancing your brand’s reputation and guest satisfaction.
Insightful, Guest-Centric Evaluations: Fresh Leaf Mystery Guest Services prioritize understanding the true guest experience by putting themselves in the guest’s shoes / literally. By focusing on how well guest needs are anticipated and met, the service aims to provide actionable insights to ensure hotels maintain and improve an environment of warmth, comfort, and impeccable hospitality, enhancing the overall stay experience.
Adaptive, Forward-Looking Analysis: Embracing innovation, Fresh Leaf continuously adapts its mystery guest evaluations to modern traveler preferences and industry trends. This includes integrating technology for detailed reporting, offering suggestions for enhancing guest experiences, and tailoring feedback to help properties remain competitive, sustainable, and attuned to the evolving demands of discerning guests.
Founded in 2011, Fresh Leaf Consulting operates in cooperation with Rapid Link Limited (Hong Kong). Our diverse team, with decades of experience across four continents, is passionate about identifying your unique challenges and addressing them with professionalism.
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International: +1 323.250.0536
For any queries, please contact us. |
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